FAQs
Custom Dice Orders
We do not take custom orders, sorry!
Shipping
Q: Do you ship internationally? A: Absolutely!
Q: When will my order ship? A: 1-3 business days from order (Monday-Friday are our business days).
Q: I paid for priority express shipping and didn't get it in time, can I get a refund?
A: You can, but you need to contact us within 20 days of the ship date so we can file for a return from USPS. Once it's past 25 days we won't have enough time to file with them, and past 30 they don't offer it.
Returns and Exchanges
Q: I received a set of dice and I don't like them, can I exchange it? A: Yes! You will need to pay for the shipping both to return it and for the new set to get to you.
Q: I received a die with a flaw, can I replace it?
A: Absolutely! Please send an email with a picture of the flaw and let us know which die to send you.
Social Media and News
Location
Q: Where are you located? Do you have a place I can come visit and buy dice?
A: We are located in Portland, OR and we work from home! We do not have a storefront or a way for you to pick up dice, so ordering here is best!
Wholesale Accounts
We offer wholesale dice orders to brick and mortar stores within the US as well as any store located internationally. Please contact us to set up your wholesale account at wholesale@fennekandfinch.com
Sustainability
We use 100% recycled kraft paper mailers, which is making a huge difference everyday to the amount of single use plastic we are using and putting into the environment.
Our business cards, packing tape, and paper content is printed on recycled paper.
We recycle all our plastic film.
All of these things together are making a huge difference on how we are impacting the environment.
FAQs
Fennek & Finch Magical FAQ Scroll
🌻 Returns & Exchanges
Q: I received a set of dice and I don’t like them. Can I exchange it?
A: Absolutely! We’re happy to offer exchanges. Just note that you’ll be responsible for shipping costs both ways (to return the original set and send the new one out).
Q: I received a die with a flaw. Can I get a replacement?
A: Yes! Please send us an email at fennekandfinch@gmail.com with a clear photo of the flaw and let us know which die you need replaced. We’ll make it right. 💖
🚚 Shipping Info
Q: Do you ship internationally?
A: We do! We ship worldwide, with the exception of the EU (temporarily paused — see below).
Q: When will my order ship?
A: We typically ship orders on Mondays, Wednesdays, and Fridays. Orders placed over the weekend will be packed the next shipping day. ✨
Q: I paid for Priority Express but it didn’t arrive in time. Can I get a refund?
A: Yes! Please contact us within 20 days of the shipping date so we can file a claim with USPS. After 25–30 days, USPS won’t accept claims and we won’t be able to offer a refund.
🌍 EU Shipping
EU shipping is temporarily paused while we recalibrate our backend magic to meet new VAT and import requirements. But don’t worry — this is only temporary! We’re actively working on trusted fulfillment options and EU-friendly platforms to bring our enchanted goods safely to your doorstep.
🌟 In the meantime:
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Join our Adventurer’s Guild Newsletter for updates
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Message us about must-have sets — we may be able to set one aside
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Follow @fennekandfinch for updates when the portal reopens
📦🌿 Our Packaging Philosophy
Here at Fennek & Finch, we believe that magic should tread lightly on the earth.
That’s why all of our outgoing packaging is carefully chosen with sustainability in mind — including 100% recycled paper mailers, boxes, and protective wrap that are curbside recyclable or compostable. ✨ No plastic fluff, no unnecessary waste — just cozy, intentional wrapping with a soft footprint.
On rare occasions, you may spot a piece of reused bubble wrap or protective padding — this is rescued from shipments we receive and reused mindfully to keep materials out of the landfill. We never buy new plastic packaging.
Thank you for helping us care for this enchanted little world, one parcel at a time. 💚
🧱 Location
Q: Can I visit your shop?
A: We're based in Portland, Oregon, working from a cozy home studio — so no physical shop just yet.
But you can find us in person at these magical local spots:
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🎮 DicePool at Lloyd Center
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🧙♂️ Guardian Games
Perfect for spontaneous adventure rolls and IRL browsing!
🐦 Social Media & Shop Updates
Q: Where can I find you online?
A: We’re @fennekandfinch on Instagram, Facebook, and Twitter. While we’re taking a social media rest, updates will return when the timing feels just right. 🌙
Q: How do I hear about new releases?
A: Our newsletter is the coziest and most consistent way to stay updated. You'll be the first to know about new collections, exclusive releases, and shop magic.
🔧 Custom Orders & Wholesale
Q: Do you take custom commissions?
A: Not at the moment — but we’re honored you’d ask! We may open custom options again in the future.
Q: Do you offer wholesale?
A: Yes! We partner with both online and brick-and-mortar retailers. Reach out to fennekandfinch@gmail.com with a little info about your shop to set up a wholesale account.
🧸 About the Maker
Fennek & Finch is lovingly run by Therin — a fantasy-loving crafter, gamer, dancer, and nature enthusiast with a heart full of stories and stardust. ✨
When not designing magical dice or working backend computer wizardry, you’ll find Therin in the garden tending herbs, practicing permaculture with their fish pond, or creating holistic blends for Petal and Stone Apothecary. They are also transforming their 1910 Victorian home into Synctuary, a creative sanctuary for artists and dreamers.
Every piece in the shop is crafted with care, connection, and a love for small enchanted things.
🪷 Who are Fennek & Finch?
The name Fennek & Finch honors two sources of deep inspiration:
Fennek was Therin’s beloved Maine Coon — a wise, gentle, and majestic companion whose presence grounded the magic of everyday life. His spirit lives on in many of the shop’s cozy, heartfelt creations.
Finch is a symbol of song, freedom, and the magic found in tiny, delicate things. Together, the names evoke the balance of wild and whimsical, soft and spirited — just like the shop itself.
This space is a tribute to both their energies: rooted, free, and filled with wonder. 💖
📬 Contact Us
You can reach us anytime at: fennekandfinch@gmail.com
We’re a tiny team and take weekends off to rest and recharge, so messages sent Friday evening through Sunday will be answered starting Monday in the order they arrive. Thank you for your patience and your magic.