FAQs

About returns and exchanges:

Q: I received a set of dice and I don't like them, can I exchange it?                      A: Yes! You will need to pay for the shipping both to return it and for the new set to get to you.

Q: I received a die with a flaw, can I replace it?

A: Absolutely! Please send an email with a picture of the flaw and let us know which die to send you. 

Shipping:

Q: Do you ship internationally?                                                                              A: Absolutely! 

Q: When will my order ship?                                                                                  A: 1-2 business days from order (Monday-Friday are our business days).

Q: I paid for priority express shipping and didn't get it in time, can I get a refund?  A: You can, but you need to contact us within 20 days of the ship date so we can file for a return from USPS. Once it's past 25 days we won't have enough time to file with them, and past 30 they don't offer it.

Social Media and News: 

Q: What social media are you frequenting?

A: We are on Instagram, Twitter, and Facebook. Find us on all @cozygamershop

Q: What's the best way to find out about new releases?                                       A: Our newsletter, Instagram, or Twitter has real time ongoing updates of new products and sales!

Location:

Q: Where are you located? Do you have a place I can come visit and buy dice? A: We are located in Portland, OR and we work from home! We do not have a storefront or a way for you to pick up dice, so ordering here is best!

Custom Commissions:

We do not take any custom commissions, sorry!

Wholesale dice Orders:

We offer wholesale dice orders to brick and mortar stores within the US as well as any store located internationally. Please contact us to set up your wholesale account at cozygamershop@gmail.com