Refund policy

🌿 Returns & Exchanges

We want you to feel completely enchanted by your order, but if something isn’t quite right, we’re here to help!

✨ Replacement for Flawed Dice

If your order arrives with any damaged or flawed dice, we’re happy to send replacements for the affected pieces.
Please contact us within 30 days of purchase and include clear photos so we can make things right. We'll cover the cost of shipping for all verified replacements.

🔁 Exchanges for Preference

If you'd like to exchange your item for a different set or product, we’re happy to accommodate when possible!
Just reach out within 30 days, and make sure the dice are in their original, unused condition.
Buyers are responsible for the cost of return shipping and shipping the new item.

📨 How to Request a Return or Exchange

We’re a small team, and we check messages as quickly as we can, usually Monday through Friday.
Please reach out via either method below:

• Use the chat bubble on our website

• Email us at fennekandfinch@gmail.com

Please include your order number and a short message so we can assist you smoothly.

For more helpful answers, feel free to visit our FAQs page. 🌸