FAQs
Custom Dice Orders
We do not take custom orders, sorry!
Shipping
Q: Do you ship internationally? A: Absolutely!
Q: When will my order ship? A: 1-3 business days from order (Monday-Friday are our business days).
Q: I paid for priority express shipping and didn't get it in time, can I get a refund?
A: You can, but you need to contact us within 20 days of the ship date so we can file for a return from USPS. Once it's past 25 days we won't have enough time to file with them, and past 30 they don't offer it.
Returns and Exchanges
Q: I received a set of dice and I don't like them, can I exchange it? A: Yes! You will need to pay for the shipping both to return it and for the new set to get to you.
Q: I received a die with a flaw, can I replace it?
A: Absolutely! Please send an email with a picture of the flaw and let us know which die to send you.
Social Media and News
Location
Q: Where are you located? Do you have a place I can come visit and buy dice?
A: We are located in Portland, OR and we work from home! We do not have a storefront or a way for you to pick up dice, so ordering here is best!
Wholesale Accounts
We offer wholesale dice orders to brick and mortar stores within the US as well as any store located internationally. Please contact us to set up your wholesale account at wholesale@fennekandfinch.com
Sustainability
We use 100% recycled kraft paper mailers, which is making a huge difference everyday to the amount of single use plastic we are using and putting into the environment.
Our business cards, packing tape, and paper content is printed on recycled paper.
We recycle all our plastic film.
All of these things together are making a huge difference on how we are impacting the environment.
About Us
About Us
The instant I saw my first set of rainbow dice, my brain nearly exploded with possibilities. That was back in 2018, and I soon discovered that I could create my own dice. I ordered molds and UV resin, then began harvesting flowers from my little planter garden outside my apartment. My first few dice sets were infused with dried roses, poppy pods, peacock feathers, and moss. My imagination ran wild, and I was instantly hooked!
Shortly after, I opened my dice shop, combining retail with handcrafted creations. Once I saved enough funds, I had my very first dice designs manufactured. Since then, I’ve been pushing the boundaries of what’s possible in the world of dice.
Today, Fennek and Finch features over 900 unique dice sets and is approaching its fourth anniversary. As a one-person operation, it’s been a challenge to juggle everything, but it’s amazing to see how far we’ve come in such a short time!
I once dreamed of stocking every set of dice ever made to offer the largest selection possible. Now, my focus has shifted to my own designs, along with a few carefully selected sets by other creators that truly inspire me. While I’m never short on ideas, finding the funds to bring those dreams to life, along with the space to house so many beautiful dice, has been a real challenge. I currently operate from home, but I dream of opening a storefront one day!
Fennek and Finch would not exist without the incredible TTRPG community and the unwavering support it has given me. Thank you so much for loving my little shop and allowing me to create beautiful things! I couldn’t do this without you.
Here’s to many more years of creation!
Yours truly,
Therin